HUMAN RESOURCES MANAGER @ Calls Plus

Job descriptionDynamic team of call center professionals needs a Human Resources specialist to set up an HR Department, implement new motivational processes, and roll out new team software. We are seeking an organized, literate and experienced HR professional, preferably experienced with Paychex Time & Attendance and Hiring/Recruiting modules.“Changing Lives, One Conversation at a Time” is what we do at CALLS PLUS. If you are a people person, with management experience in the field of Human Resources, this is the team for you.Position Overview:Supports initiatives and directives from Management.Employee RelationsCreates and maintains employee personnel files.Assists with all employee relations matters, including confidential investigations and any subsequent documentation or meetings.Assists with all elements of the hiring process including, but not limited to: job description development, job postings, screening interviews, background check processing, reference checking, creation and distribution of offer letters, and all other aspects of the on-boarding process. This includes proper processing of all independent contractors.Assists with workers' compensation claims and generates proper documentation.Processes all terminations and any relevant "off-boarding" protocols.Performance ManagementSupport annual reviews for staff, including coordinating new hire training, progress templates and Annual Review process. This includes creating relevant templates, updating existing versions and changing documents based on Organizational Structure changes.Responsible for documenting and maintaining employee compensation changes.Office CoordinationSupports coordination of office activities.Acts as the point person for all employee related events such as birthday celebrations, holiday party coordination and all other company-sponsored activities.ComplianceAssists in updating and maintaining all HR policies, including the Employee Handbook. This includes updates to HR policies as may be necessary and related to organizational processes. (e.g. job postings, organizational chart changes, career progression path updates, independent contractor listings, etc.)Communicates and responds to any state or federal wage and hour inquiries. This includes monitoring all state and federal employment practice changes and updates company communication pieces, as may be needed.Supports and oversees COVID-19 compliance and in-office requirements and protocols, aligning with LA Department of Public HealthAssists in coordinating potential employee programs and ensures proper compliance (OSHA, wage and hour, employment practices, EEOC, etc.)
RequirementsMinimum Bachelor’s DegreeSHRM-CP or PHRMinimum of 2 years call center experience with Recruiting and Hiring systemsTraining experience in a call center or communications company. Excellent people skillsMust be able to pass a Federal Criminal Background check, basic Spanish language a plus.