Security Operations Dispatcher

Ready to suit up as a Security Operations Dispatcher

f you’re looking for a role with real responsibility and impact, this opportunity is for you. As a Security Operations Dispatcher, you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

• We offer competitive wages $19-$21 & comprehensive health benefits.

• This position follows a 2-on / 2-off rotation schedule.

• Opportunities to grow alongside GardaWorld.

• Continuing education through GardaWorld Campus.

Responsibilities for Security Operations Dispatcher

The dispatcher is the first line for service requests. The dispatcher is responsible for awnser calls, logging the request, dispatch available guards and confirming the service with the client.

Tasks include:

• Answering calls for service
• Create service tickets
• Scheduling employees
• Dispatching of guards by phone
• Documenting all call related information
• Provide support to guards and customers
• Complete various administrative duties
• Email managers to escalate situations or concerns
• Other tasks assigned by coordinator, operations or Account Manager, as needed.

Qualifications for Security Operations Dispatcher

• Canadian citizenship or permanent resident status.
• Canadian high school diploma or equivalent.
• Clear criminal record and valid security licence.
• Typing speed of at least 40 words per minute.
• Fluently bilingual French and English spoken, advanced writing in English required (no writing in French required).
• Willingness to work shifts, including nights, weekends, and holidays.
• Knowledgeable in Microsoft 365 suit.
• Ability to take calls and communicate affectively.

SSMONC