Specialist - Area Omnichannel.Commercial Operations

Specialist - Area Omnichannel (Vredendal)

At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy. This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.

• Contribute to quarterly planning, refining tactical plans weekly.
• Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
• Manage partner relationships to drive acquisition and activation.
• Forecast stock and materials, influencing their distribution.
• Supervise channel partners, ensuring compliance with call cycles and training.
• Conduct daily trade inspections and manage escalations.
• Ensure adherence to policies and guidelines.
• Build strong internal and external relationships, aligning execution with customer needs.
• Act as a liaison between in-trade realities and head office plans.
• Improve customer satisfaction through proactive issue resolution.

• 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
• At least 3 years of experience in a specialized role, with supervisory experience.
• Proven ability to manage dual-channel models across large areas.
• Experience in managing multiple channel partners and informal/General Trade sales environments.
• Prior supervisory or lead field role experience is preferred.
• Strong skills in procedures, products, systems, channel partner management, and data analytics.
• Excellent communication and negotiation abilities.
• Ability to provide technical guidance and manage own performance.
• Experience in building a culture of continuous improvement and high performance.
• An ambassador for the team, embodying brand values and vital behaviors.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!