Store Manager | Retail | M&S | UAE

Job Requisition ID: 178988 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Store Manager is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. This role blends leadership with hands-on management to maintain high store performance, compliance with company policies, and deliver an exceptional customer experience. The Store Manager leads the team in maintaining operational efficiency, improving sales performance, and upholding store standards, fostering a positive and engaging environment for both staff and customers.

Drive Store Sales and Profit

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.

Develop a Strong and Engaged Team

• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high-potential staff members for future leadership roles within the organization.

Deliver High Level of Customer Service

• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.

Drive Operational & Service Excellence

• Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.

Deliver Excellent Visual Standards

• Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.
• Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

• Experience in sales strategies and profitability.
• Effective communication and interpersonal skills.
• Ability to deliver exceptional customer service.
• Strong organizational and problem-solving skills.

• Proven track record of sales and profitability achievement.
• Experience in implementing successful sales strategies and tactics.
• Demonstrated commitment to putting the customer first and resolving customer issues effectively.
• Strong organizational and problem-solving skills to manage complex operational challenges.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…