Senior Manager - Digital Product Management

Owns the end-to-end front-end product experience for US Consumer Card Member journeys, translating business and customer needs into intuitive, high-performing digital experiences. Partners with design, engineering, and analytics teams to define requirements, prioritize roadmaps, and deliver scalable UI/UX solutions across acquisition surfaces touchpoints. 

Drive journey improvements through capability led experimentation, reusable component integration and product refreshes.

Leverages A/B testing, customer research, and data insights to continuously optimize conversion, usability, and satisfaction. Manages a team of product analysts, sets strategic direction, and ensures alignment with accessibility requirements, and compliance/regulatory guidelines. 

Acts as a key stakeholder liaison across cross-functional groups (engineering, design systems, marketing, legal/compliance) to drive consistent, best-in-class customer experiences.

• Lead experimentation focused on capability level optimizations ensuring tests are well designed, well measured and actioned
• Partner closely with rapid experimentation team to align on test strategy, scope and scale learnings across journeys
• Partner closely with Platform team to champion consistency and alignment across digital acquisition experiences with an emphasis on speed to market, quality and efficiency
• Collaborate across marketing, design, analytics and engineering to deliver robust journey improvements at pace
• Lead and develop a team of POs communicating priorities and outcomes clearly

• 5+ years of digital product management experience with strong delivery and stakeholder leadership
• Strong background in data-driven optimization and feature delivery
• Proven people leadership and cross-functional execution
• Excellent communication skills and comfort working in fast-paced, ambiguous environments with strong operational risk mindset
• Agile expertise: experience with personalization and experimentation tooling (including GenAI fluency)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.