Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing customer service support to customers and sales representatives in a fast paced, friendly environment.  CSR must possess excellent communication skills and superior working knowledge of MS Office. The ability to take direction and demonstrate initiative to complete tasks in an accurate and timely manner is a must. What You'll Do Provide support to customers and sales representatives via telephone and email Process quotations and orders for customers, and communicate order status to customers and sales representatives Learn about the organization’s products and services and keep up to date with changes Plan and prioritize work tasks to ensure timely and efficient completion Review customer complaints and track customer complaint resolution Handle complex and escalated customer service issues Accurately compile and complete all quotations, work orders and other requests Participate in special projects as needed Investigate any discrepancies with quotations and orders reported either within or outside the organization. Advise manager of strategies to improve quality of service and productivity Review and propose process improvements to increase efficiency and performance Perform other duties as assigned   What You'll Bring Bachelor’s degree from a 4-year university preferred.  Two years’ experience in a Customer Service role, preferred experience in manufacturing industry and/or call center. Must have strong working knowledge of MS Office, prefer experience with ERP. Must have excellent communication and interpersonal skills in order to communicate rapidly and effectively within the organization and to represent the company in a professional manner to customers and visitors. Must be discreet, energetic, self-managed, highly ethical and have impeccable attention to detail and time-management skills. Ability to shift priorities as needed and work in a fast-paced environment. Must pass drug screen and background check