Job Description
About The Role:
Reporting into the Chief Network Officer, the Global Head of NetDev and Strategic Partners will own and scale Paysend's global payments network end-to-end. You will drive both network expansion and relationship management excellence across banking partners, PSPs, global card schemes — Visa, Mastercard, China UnionPay and the direct participation into local payment schemes or/and wallets. You will lead a team of RM Directors alongside with the product team across its 3 pillars; Payins, Payouts, and Banking + Regulatory.
Strategic planning is done as one Network team alongside the CNO. Company priorities are funneled through a Network-led prioritization process that you will help shape and execute.
What You'll Do (Responsibilities):
Own the entire end to end lifecycle of Network requirements to launch
Lead the hunt, evaluation, and onboarding of new banking partners, PSPs, APMs, and local rails to expand global coverage, improving unit economics as well as a balance of full redundancy
Own commercial and contract negotiations from term sheet to go-live
Drive strategy and execution for direct participation in local payment schemes where it creates strategic advantage — e.g. BLIK, SEPA, FPS…
Manage principal relationships with global card schemes: Visa, Mastercard, China UnionPay
Manage principal relationships with global strategic banks
Build the business case, regulatory plan, and operational readiness for direct scheme access in priority markets
Manage
Lead, coach, and scale a team of RM Director sacross AMER, EMEA, and APAC
Implement a world-class RM excellence framework: QBRs, partner scorecards, SLAs, escalation paths, and health metrics
Drive continuous improvement in partner performance across cost per transaction, uptime, FX, settlement terms, and feature adoption
Act as senior executive sponsor for Tier-1 strategic partners and own high-impact escalations
Ensure all partnerships meet Regulatory, Compliance, Legal, Risk, and Treasury requirements
Partner daily with the Network Product team
Translate partner capabilities into product requirements and go-to-market plans
Feed market and partner intelligence back into the Network prioritization process
Contribute to Network department strategy alongside the CNO
Help run the Network-led priority process that funnels company-wide priorities into an executable network roadmap
Own the P&L impact of network costs, deliver annual savings & routing optimization targets alongside product
Represent Paysend at scheme forums, industry bodies, and strategic partner summits
Own the Processes + Procedures of everything Network
Own and manage the Critical incidence escalation process
Own and manage Risks and controls around our Network and providers
What You’ll Need To Be Successful In This Role:
Essential qualifications:
10+ years in payments/fintech/banking, 5+ years leading global network or partnership teams
Direct experience negotiating with Banks, PSPs and/or Visa, Mastercard, or China UnionPay at scheme level, with Existing C level network
Track record of securing, direct access or sponsorship to local payment schemes like SEPA, BLIK, Faster Payments, etc.
Deep expertise in cross-border payments, card rails, A2A, and local payout methods
Experience building and leading senior RM/Partnership Director teams globally
Strong commercial acumen + regulatory fluency for licensing and scheme rules
Launched products requiring deep scheme and/or banking and payment/FX integration
Needs to be strategic & hands-on setting direction and goals
An Influencer, commanding respect with partners, regulators, and scheme boards
Cross-functional operator who thrives partnering with Product, Regulatory, Treasury, legal, commercial and execs
Total ownership who treats the network like a product, ships improvements, measures impact, improves process and GRC
Manger to lead a team of RMs, for their company goals & initiatives as well as their personal growth
Why Join Paysend?
Make a Global Impact: Directly impact millions of users worldwide
Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements