Customer Support Associate
Job Description
Position:
Customer Support AssociateJob Description:
ABOUT THE ROLE
At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.
WHAT WILL YOU DO:
- Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements.
- Manage the post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment.
- Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands.
- Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing, reporting, and issue resolution.
- Manage inbound customer order formats, including PDF, e-mail, and Microsoft Office documents, and work with BOMs, Customer Owned Parts, SWAPS, Internal Requisitions, and ISO-related activities.
- Support the sales team through direct customer contact, report coordination, escalation support, and cooperation with First Article engineers to set up orders in the system.
WHO YOU ARE:
- You have a university degree and 1-2 years of experience, or you are a high school graduate with equivalent related experience.
- You communicate fluently in English; German, French, Spanish, or any other language would be a plus.
- You have industry experience in a similar field and experience supporting sales efforts.
- You are familiar with BOMs, quoting processes, expedites, and backlog/order management activities.
- You are familiar with ERP systems; Oracle would be a plus.
- You are familiar with Business Intelligence systems and can pull reports and use data to support daily operations.
- You have intermediate to advanced Microsoft Excel skills and strong communication skills with a teamwork-oriented approach.
WHAT WE OFFER:
- This is a full-time position.
- Permanent contract.
- Private medical care program.
- Cafeteria including Multisport card.
- Hybrid role.
- Working in a multicultural environment.
WHO WE ARE:
As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
#LI-LR1
#LI-Hybrid