Growth Delivery Manager
Job Description
About the role
BT is developing new innovation products across Connected Solutions that have the potential to create real customer and commercial impact. This role plays a critical part in turning those innovations into solutions that can be confidently launched, sold and supported at scale.
As a Growth Delivery Manager, you will lead the work required to take products from early validation through to successful launch into BT’s customer-facing units. You will operate at the intersection of product, sales, service and operations — ensuring that products are truly ready for the real world, not just conceptually strong.
This is a role for someone who enjoys bringing clarity to complexity, joining the dots across teams, and seeing products land successfully with customers — creating the foundations for scale and growth.
What you’ll be doing
You will be accountable for translating innovation into execution: shaping launch plans, coordinating cross‑functional readiness, equipping sales and service teams, and helping establish repeatable delivery models. Working closely with Product Managers and the wider Growth & GTM team, you will provide the structure, insight and operational grip needed to move quickly while managing risk.
- Ensure end-to-end launch readiness
- Lead business readiness activities for innovation products moving through the Product Innovation Funnel
- Coordinate readiness across sales, service, fulfilment, billing and support
- Identify gaps, risks and dependencies and drive them to resolution
- Provide clear launch readiness recommendations to the Product Manager ahead of Go / No‑Go decisions
- Deliver launches into sales and service
- Plan and coordinate product launches, ensuring smooth execution across all internal teams
- Create clear launch runbooks, playbooks and artefacts that enable consistent delivery
- Ensure products are accepted into CFU sales and service with clarity on ownership and processes
- Enable sales and customer-facing teams
- Work with Product Marketing to translate product value into clear customer-facing messages
- Equip sales and service teams with the tools, training and materials needed to sell confidently
- Support early sales activity to ensure feedback loops into product and GTM improvements
- Shape and improve the customer experience
- Map and improve customer journeys across awareness, purchase, delivery, use and support
- Ensure experiences are practical, scalable and aligned with BT’s operating model
- Track performance and support scale-up
- Monitor early product performance post-launch and highlight improvement opportunities
- Feed insights back into Product and Growth teams to refine delivery and GTM approaches
- Support the transition of products from innovation-led delivery into business-as-usual ownership
Essential Skills / Experience
- Experience launching products end-to-end, from early concept through to live sales and support.
- Strong understanding of business readiness across sales, service, operations and billing
- Ability to turn ambiguous ideas into clear, practical and executable plans
- Experience working cross-functionally and keeping multiple teams aligned
- Excellent communication skills, with the ability to simplify complex topics and be clear and resilient.
Desirable Skills / Experience
- Experience working in innovation, incubation or early-stage product environments
- Knowledge of BT’s operating model or experience within a large, matrixed organisation
- Exposure to physical, fulfilment-led or partner-delivered products, including international shipping
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.