Customer Service Associate

Responsibilities

Logistical and Order to Cash Process

• Process Orders into ERP System for Incoming shipment and place orders for replenishment with Singapore.
• Monitor incoming shipment, quality checking, and update system.
• Match Airway bills and invoices, follow-up with cargo permit.
• Manage inventory and conduct quarterly stock check with hospitals, Importers and distributors for consignment stock.
• Conduct internal stock check at least twice a year.

Sales Support

• Liaise with the distributors in various Provinces for their requirement.
• Local Tax Invoice administration
• Work closely with distributors to prepare quotations (pricing confirming), coordinate the importation issues.
• Assist to complete the tender bidding process; also related Reimbursement/Pricing 

Sales Reporting

• Provide timely detail sales report, inventory and implantation reports to sales leader and FSAs
• In-market sales data and inventory balance collected from distributors, and build up reports monthly

Local Marketing Support

• Provide administrative and logistic support for Product Workshops or Congress
• Provide administrative support for FSA - order brochures, sample products, CD, clinical paper, scanning of papers etc.

Administrative Support

• Business Documents Filing and Mailing
• In emergency cases, be prepared to work longer hours and/or odd hours