Commercial Account Manager Middle Market
Job Description
OVERVIEW
Account Manager, Middle Market - Commercial Lines
Location: Hybrid
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future
We are seeking an Account Manager to support middle‑market commercial insurance clients by managing renewals, proposals, client relationships, and ongoing service delivery
This role partners closely with Producers and serves as a key member of the client service team.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business
We serve clients across Employee
, Property & Casualty Insurance, and Financial Services
With offices nationwide, we combine national strength with local service through a deeply collaborative approach.
This role focuses on client servicing, underwriting coordination, claims support, and identifying growth opportunities while delivering exceptional customer experience.
Why Alera Group
- Make an Impact: Your work supports businesses and individuals in protecting what matters most.
- Grow With Us: We invest in development, mentorship, and long-term career growth.
- The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
- National Strength
Local Heart: Scale, resources, and expertise — with relationships that feel personal.
RESPONSIBILITIES
What You’ll Do / Your Impact
Client Partnership & Risk Strategy
- Manage renewal and proposal processes for new and existing middle‑market commercial clients
- Work closely with Producers to gather renewal information and prepare client presentations
- Perform insurance policy, coverage, and exposure reviews to support client risk management needs
- Strengthen client relationships through proactive communication and engagement
Operational Excellence
- Develop and maintain strong relationships with underwriters and carrier partners
- Negotiate coverage terms on behalf of clients with carriers and service providers
- Assist clients with claim reporting and provide ongoing claim follow‑up support as needed
- Handle day‑to‑day service requests, including certificates and time‑sensitive administrative tasks
- Maintain accurate documentation and client records within internal management systems
Strategic Contribution
- Identify and support cross‑selling opportunities across lines of coverage
- Assist in training and mentoring colleagues to support team effectiveness
- Pursue ongoing personal and professional development to stay current on industry trends
- Promote a positive, collaborative work environment aligned with Alera Group values
QUALIFICATIONS
What You Bring
Required
- 3+ years of commercial insurance experience
- Active Property & Casualty insurance license
- Strong understanding of underwriting and commercial insurance coverage
- Ability to analyze and clearly communicate insurance coverage details
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications
Preferred
- Insurance designations
- Experience working with agency management systems
Core Competencies
- Detail orientation
- Accountability and follow‑through
- Collaborative mindset
- Client‑first thinking
ADDITIONAL INFORMATION
Benefits:
Alera Group offers comprehensive
including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance
Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities