External (Posting) TitleClinical Support Trainer

  The Clinical Support Trainer is responsible for providing end-user training and technical assistance for clinical software systems. This role develops and maintains training materials, user guides, and onboarding resources to support clinical staff. The trainer documents support cases, identifies process improvements, and creates knowledge base content for issue resolution. They also respond to user inquiries, ensure the confidentiality of inmate data, and maintain training compliance. Additional duties include updating technical documentation and implementing best practices to enhance software utilization.