Guest Experience Team Leader (Front Office)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role:
Guest Experience Team Leader

Be the face of luxury. As a Guest Experience Team Leader, you will lead from the lobby—where first impressions are shaped and lasting memories begin. This is a hands-on leadership role for a service-driven professional who thrives in the moment, anticipates needs effortlessly, and inspires a team to deliver thoughtful, personalised experiences.

Perfect for emerging leaders ready to elevate their impact and grow within a world-class hospitality environment.

What You Will Do:

• Lead daily front-of-house guest experience operations, ensuring every interaction reflects warmth, precision, and care

• Personally engage with guests, anticipating needs and creating memorable, tailored experiences

• Coordinate VIP arrivals, special occasions, and personalised touches that elevate the guest journey

• Guide and coach Guest Experience Executives on the floor, driving service consistency and confidence

• Act as the first point of escalation, resolving guest concerns with empathy, ownership, and speed

• Collaborate closely with Front Office, Concierge, Housekeeping, and F&B to ensure seamless delivery

• Support and execute guest recognition initiatives and service enhancements

• Monitor real-time guest feedback and service flow, making on-the-spot decisions to uphold standards

What You Bring:

• Diploma or Degree in Hospitality or related field

• Experience in luxury hospitality or front office operations

• A flair for guest engagement and personalised service

• Strong situational awareness and the ability to think on your feet

• Emerging leadership skills with a hands-on, lead-by-example approach

• Excellent communication skills and attention to detail

• Flexibility to work shifts, weekends, and public holidays

What We Offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and public holidays.