Network Access Center Specialist I

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3100 E FLETCHER AVE

City:

TAMPA

State:

Florida

Postal Code:

33613

Job Description:

Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system. Achieves individual key department performance objectives such as quality assurance and productivity. Handles sensitive matters courteously and professionally, escalating to leadership when appropriate. Adheres to department policies and procedures and HIPAA regulations. Other duties as assigned.Knowledge, Skills, and Abilities:
• Ability to articulate the mission of AH and its affiliated Network Access Centers [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Ability to read, analyze, and interpret verbal and written instruction [Required]
• Maintains high energy and positive attitude [Required]
• Ability to remain calm under pressure [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent, and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Medical terminology knowledge [Preferred]
• Bilingual in Spanish [Preferred]

Education:
• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:
• N/A

Work Experience:
• 1+ year of prior experience in a call center or customer service environment [Required]
• Experience in a healthcare setting focused on patient care [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.87 - $25.38

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.