Job Description
Product Manager, Business Systems
Department: Technology
Employment Type: Full Time
Location: Los Angeles HQ
Compensation: $150,000 - $165,000 / year
Description
We're is seeking a Product Manager, Business Systems to own the strategy, roadmap, and performance of core enterprise systems that power our DTC, and wholesale operations.
Key Responsibilities
- Own the product vision and roadmap for Business Systems supporting DTC and B2B channels
- Align initiatives to revenue growth, inventory efficiency, and operational scalability
- Drive a platform mindset across ERP and integrated systems, reducing fragmentation and manual work
- Balance immediate operational needs with long-term system architecture and scalability
- Own and evolve systems supporting:
- Order-to-Cash (O2C): order management, fulfillment, invoicing
- Procure-to-Pay (P2P): purchasing, vendor management, inbound inventory
- Inventory Management: visibility, allocation, transfers, and reconciliation
- Partner with Production and Operations teams to improve purchasing workflows, demand planning inputs, and inventory accuracy
- Ensure systems support multi-channel complexity across wholesale, franchise, and DTC
- Partner with Wholesale, Franchise, and DTC teams to streamline end-to-end operational workflows
- Lead feature development across:
- B2B order management and lifecycle events
- Inventory allocation and availability across channels
- Fulfillment, shipping, and returns workflows
- Pricing, invoicing, and financial reconciliation
- Support franchise-specific requirements including regional operations, pricing structures, and reporting needs
- Ensure consistency and scalability of systems across all sales channels
- Own system-level performance metrics across business systems
- Drive measurable improvements in:
- Order cycle time and fulfillment speed
- Inventory accuracy and turnover
- Purchasing efficiency and vendor performance
- Invoice accuracy and revenue realization
- Exception handling and manual intervention rates
- Leverage data and user insights to continuously optimize system performance and workflows
- Own product direction for NetSuite ERP across B2B, DTC, purchasing, and inventory modules
- Ensure data integrity and seamless flow across ERP, 3PLs, EDI, and downstream systems
- Drive automation and scalable solutions across integrations and system touchpoints
- Define product requirements, user stories, and acceptance criteria
- Lead UAT, release planning, and post-launch optimization
- Partner with Engineering, and business stakeholders to deliver high-impact solutions
- Communicate roadmap, priorities, and outcomes clearly across technical and non-technical teams
Skills, Knowledge, and Expertise
- 5+ years of Product Management experience in business systems, ERP, or supply chain domains
- Strong understanding of order-to-cash, procure-to-pay, and inventory management workflows
- Hands-on experience with ERP systems (NetSuite required)
- Ability to translate complex operational processes into scalable product solutions
- Proven track record of improving operational KPIs through product and system enhancements
- Background in apparel, retail, or consumer goods
- Experience working with WMS, EDI, and supply chain integrations
- Experience in multi-channel and global operations environments
- Strong analytical and data-driven decision-making skills
Benefits, Culture, and Perks
- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
