Patient Care Coordinator

 

General Summary of Duties: Performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner. 

Major Responsibilities/Tasks: 

1. Obtain accurate demographic information from the patients.  Ensure that all registration information is complete and insurance information is current. 

2. Assist the patient as needed by explaining forms or portal registration processes. 

3. Collect patient and insurance payments and reconcile collections daily. 

4. Verify insurance benefits and document charts according to protocol 

5. Provide information to patients regarding unpaid balances, collect prior balances and copays at the time of service. 

6. Contact patients with outstanding balances by telephone to collect. 

7. Scan records in the appropriate sections of patient charts and keep patient charts in the proper order. 

8. Maintain the confidentiality of patient and company files and records by adhering to privacy and security guidelines 

9. Maintain the organization and efficiency of the front office, including the office supply inventory. 

10. Assist in covering the other front office positions in case of unscheduled absences. 

11. Perform other related duties as directed or assigned. 

12. Promptly and courteously answer phone calls and return messages. 

13. Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email, voicemails and Klara messages should be checked daily, throughout the workday.  

Education: High school graduation or GED. 

Experience: Minimum of one year of medical office experience.