Head of Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Canada.

This is a high-impact leadership role focused on owning the full post-sales customer journey, from implementation through support and long-term account growth. You will lead a small but high-performing team responsible for solutions engineering, onboarding, support, and account management, while helping shape the foundations of a rapidly scaling customer experience function. The role combines technical depth, commercial ownership, and strategic thinking in a fast-moving AI-driven environment. You will define and standardize implementation and service delivery frameworks to support enterprise customers working with sensitive and complex data environments. Acting as the voice of the customer internally, you will directly influence product direction and roadmap decisions. This is a hands-on leadership position where execution, structure-building, and customer empathy are all equally critical. It is well suited for someone who thrives in ambiguity and enjoys building systems from the ground up.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Canada.

This is a high-impact leadership role focused on owning the full post-sales customer journey, from implementation through support and long-term account growth. You will lead a small but high-performing team responsible for solutions engineering, onboarding, support, and account management, while helping shape the foundations of a rapidly scaling customer experience function. The role combines technical depth, commercial ownership, and strategic thinking in a fast-moving AI-driven environment. You will define and standardize implementation and service delivery frameworks to support enterprise customers working with sensitive and complex data environments. Acting as the voice of the customer internally, you will directly influence product direction and roadmap decisions. This is a hands-on leadership position where execution, structure-building, and customer empathy are all equally critical. It is well suited for someone who thrives in ambiguity and enjoys building systems from the ground up.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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