Quality Auditor Specialist (Remote)

Job Title: Quality Auditor Specialist (Remote)

Job Description:

Job Summary: We are seeking a highly detail-oriented Ticket Quality Auditor Specialist to support our operations team in a fully remote environment. This role is responsible for reviewing 811 locate tickets to ensure accurate status coding, proper documentation, correct application of Clear/No Conflict, and alignment with billing requirements. The ideal candidate will have experience in utility locating, ticket management, or damage prevention, along with a strong focus on quality assurance and accuracy.

Key Responsibilities

· Review tickets for accuracy, completeness, and compliance with company and industry standards

· Verify correct status code usage, ensuring alignment with field activity and applicable guidelines

· Ensure proper and consistent use of Clear / No Conflict coding

· Audit tickets for complete and accurate documentation, including notes, timestamps, and supporting details

· Confirm tickets are assigned the correct billing status based on work performed and contractual requirements

· Identify discrepancies or errors in status codes, documentation, or billing classifications and initiate corrective action

· Provide clear feedback to field locators and operations personnel to drive continuous improvement

· Maintain detailed records of audits, findings, and corrections

· Track trends and recurring issues impacting quality, compliance, or billing accuracy

· Collaborate with operations, billing, and quality teams to improve processes and reduce errors

---

Qualifications

· High school diploma or equivalent required (college degree preferred)

· Experience with 811 ticketing systems, utility locating, or damage prevention strongly preferred

· Working knowledge of ticket lifecycle, status codes, and locate processes

· Familiarity with Clear/No Conflict procedures and documentation standards

· Understanding of how ticket status impacts billing accuracy and revenue recognition

· Strong attention to detail and ability to spot inconsistencies

· Proficiency in Microsoft Office (especially Excel) and ticket management platforms

· Excellent written and verbal communication skills

· Ability to work independently and manage workload in a remote environment

---

Preferred Skills

· Background in quality assurance, auditing, or compliance

· Knowledge of underground utility systems and mapping

· Strong analytical and problem-solving abilities

· Experience working with billing validation or invoice reconciliation processes

· Ability to manage high volumes of tickets efficiently

---

Key Performance Indicators (KPIs)

· Accuracy of ticket status coding

· Compliance with 811 and internal quality standards

· Reduction in documentation errors and inconsistencies

· Billing accuracy and alignment with approved status codes

· Timeliness of ticket reviews and audits

---

Work Environment

· Fully remote position

· Standard business hours (with flexibility based on operational needs)

· Must have reliable internet access and a dedicated workspace

---

Why Join Us

· Play a critical role in damage prevention, compliance, and revenue accuracy

· Work remotely with a collaborative and supportive team

· Opportunity for growth in operations, quality, or billing functions

· Help drive operational excellence and continuous improvement



***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.

Candidates MUST take and pass a DOT drug test. Continued Employment is subject to Randomized drug testing.***



All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.



Tools Provided:

· Company-issued laptop and smartphone



Job Type: Full-time ● Hourly ● ***Pay varies based on experience***



Employee Benefits (Full-Time):

· Health, dental, vision, and term life insurance

· Short- and long-term disability coverage

· Flexible benefits plan

· 401(k) with company match

· Paid holidays and PTO

· Benefits effective the first of the month following 60 days of employment



Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.