Account Representative

With a legacy that spans over 100 years, Stelco is a company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at home.

ACCOUNT REPRESENTATIVE

Reports to: Manager – Sales Administration

Department: Sales

Job Type: Temporary, 18 months

Location: Hamilton, ON

Salary Range: starting at $34/h

About the role

The Account Representative role is responsible for providing customer service to a set group of customers working in conjunction with Account Managers and Commercial Management. In this role the individual will be exposed to various aspects of Stelco’s overall business and will be provided a well-rounded basic knowledge of the order-to-cash process from beginning to end through interaction with customers and multiple function groups within the organization. This is an existing vacancy.

Safety is the Core Value of Stelco and the individual will make Safety the #1 priority in the execution of all work activities, including monitoring contractor/vendor safety in support of work efforts.

Your day-to-day:

• Exhibiting professionalism in representing Stelco, both internally and externally

• Entering orders into Stelco’s ERP system, while ensuring orders are compared to and validated against the customer purchase orders

• Providing regular order status updates to customers

• Managing daily shipments and inventory levels to meet customer supply requirements and satisfy company objectives

• Communicating daily with customers, producing facilities, and technical personnel on various issues including order entry, production, and shipments

• Following and expediting the production of orders to ensure on-time delivery to the customer

• Developing customer specific market information to understand the customer needs and for internal purposes, including business forecasting

What you bring to the table

Job Qualifications:

• Bachelor’s degree in business administration, communications, supply chain management or a closely related field or an equivalent combination of education and experience

• 1 year of related experience in customer service or a closely related function preferred

• Related experience in the steel, metals, or closely related industry is an asset

Job Skills and Knowledge:

• Computer literacy to a working skills level - proficiency in Microsoft Office, especially Excel 

• Excellent communication (written and verbal) and interpersonal skills

• Organizational, analytical, and time management skills highly desired

• Detail oriented work ethic

• Ability to adapt to and master web-based applications – Microsoft D365 experience is an asset

• Willing to travel to customer plant locations as required

Your work environment:

• Normal, fast-paced office environment for a high impact team

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.

Among other tools and resources, we use AI-based tools to assist us in screening applicants for interviews for this position.

Sponsorship for work authorization is not available for this position. It is the candidate’s responsibility to ensure they are legally authorized to work in the location to which they apply.

Due to the volume of applications received, only applicants selected for an interview will be contacted.

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