Claims Assistant, Global Market Claims Group

The successful candidate’s primary responsibilities will be to support the team by undertaking all admin and support tasks carried out on a daily, weekly, monthly and Quarterly basis. This is a great opportunity for someone to enter the London insurance market or indeed to progress their career within it. There will also be the opportunity to work with and be mentored by senior members of the team through learning and development opportunities.

Main Duties and Responsibilities:

·         Provide support to and assist the team with all claims related administrative tasks as directed.

·         Ownership of all assigned work, tasks and projects under minimal supervision.

·         Always deliver a high-quality standard of work including the meeting time frames / deadlines or Service levels with all tasks / work assigned.

·         Claim set-up, data entry, file update and diary management tasks / duties in various claim systems.

·         Process claims payments and update claim files as instructed

• Assist with processing transactional claims.

·         Monitoring various centralized claim mailboxes.

·         Assist with and support claim analysts / claims management with specific tasks or accounts, lines of business support as required / instructed.

·         Carry out / oversee reviews such as aged file and static claims as required.

·         Carry out work on claims bordereau where required.

·         Produce and circulate regular or one-off claims data / MI reports as requested or required.

·         Assist with internal and external audits as required.

·         Engagement with other departments as required including underwriting and finance.

·         Other claims operational and claim specific related tasks, duties and project work can be expected.

·         You must perform your role as a CF in accordance with all legislation, regulations and guidance under financial services law including (but not limited to) the fitness and probity standards and conduct standards.

Person Specification:

·         Prior experience within the London insurance / Lloyds market in an operational or administration role an advantage.

·         Good working knowledge of Microsoft applications including Word, Excel, Outlook.

·         Ability to handle a diverse range of tasks and responsibilities with meeting deadlines under minimal supervision.

·         Be able to work independently and in a team environment.

·         Self-motivated and performance driven to meet all the role and team needs / requirements.

·         Strong communication - including excellent oral and written skills.

·         Ability to engage with stake holders, other departments, brokers and insured as required.

·         Outstanding organizational skills and the ability to work on multiple tasks concurrently.

·         A quick learner with the desire for continuous self-improvement and development.

·         Willingness to undertake Insurance qualifications / certificates or already progressing towards.