Training & Administrative Excellence Specialist

This is a hybrid role based in British Columbia, requiring regular travel to Lifemark clinics across the province a minimum of three to four days per week. Candidates can be located anywhere within BC and would be required to travel to locations between Vancouver and Abbotsford to best support operational and training needs.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

We are seeking a highly organized and passionate Training & Administrative Excellence Specialist to join our Operations team. Reporting to the Director of Operations, this role will play a critical part in driving administrative excellence across the Lifemark network through the development and delivery of training programs, onboarding initiatives, and standardized operating procedures. The successful candidate will collaborate closely with Provincial Operations Directors and clinic teams to ensure consistent administrative practices, operational efficiency, and an exceptional patient experience across our clinics.

In this role, you will be responsible for:

Training & Development

• Assess training needs across clinic administrative teams by identifying performance gaps and development opportunities.
• Develop and maintain a national training strategy aligned with employee growth pathways and operational priorities.
• Design, update, and deliver training materials that reflect current policies, systems, workflows, and best practices.
• Facilitate both in-person and virtual training sessions in partnership with Regional and Provincial Operations Leaders.
• Coordinate with translation partners to ensure training materials are available in both official languages.
• Support indirect labour controls by aligning training initiatives with staffing and scheduling processes.
• Train clinic administrative teams on system enhancements and operational process updates, including Lifemark Practice Solutions (LPS).

New Hire Onboarding

• Partner with Human Resources and Operations teams to forecast hiring needs and coordinate onboarding schedules.
• Deliver structured onboarding programs covering Lifemark systems, policies, procedures, and administrative expectations.
• Maintain and continuously improve a 12-month onboarding journey for administrative team members.
• Regularly review onboarding content and materials to ensure alignment with organizational changes and feedback.

Acquisition Integration

• Lead administrative onboarding and training initiatives for newly acquired clinics.
• Support the implementation of standardized administrative processes and workflows across acquired locations.
• Assist with system and data transitions from legacy platforms into Lifemark systems.

Administrative Excellence & SOP Management

• Monitor clinic administrative KPIs to identify opportunities for retraining, coaching, and process improvement.
• Develop, maintain, and update Standard Operating Procedures (SOPs) to support consistency and operational excellence.
• Create structured processes for SOP communication, updates, rollout, and adoption across the network.
• Champion administrative excellence initiatives from a national perspective, driving consistency and best practices across clinics.

What we're looking for:

• Post-secondary education in Business Administration, Human Resources, Adult Education, Healthcare Administration, or a related field.
• Minimum 3-5 years of experience in training, learning and development, operations, healthcare administration, or a related field.
• Demonstrated experience developing and facilitating training programs for diverse audiences.
• Experience creating, implementing, and maintaining Standard Operating Procedures and process documentation.
• Strong understanding of administrative workflows and operational processes within a healthcare environment.
• Exceptional presentation and facilitation skills, with the ability to engage both individuals and large groups.
• Excellent written and verbal communication skills with strong attention to detail.
• Proven ability to manage multiple priorities and projects in a fast-paced environment.
• Strong organizational, planning, and time management skills.
• Experience supporting change management initiatives, onboarding programs, and operational process improvements.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
• Experience with healthcare management systems and learning management systems is considered an asset.
• Bilingualism (English/French) is considered a strong asset.
• Ability and willingness to travel as required.

Why Lifemark?

Team Collaboration: You'll have the opportunity to work alongside a diverse team of healthcare and operational professionals who are committed to delivering exceptional patient care.

Competitive Compensation: Enjoy a competitive compensation package and comprehensive benefits program.

Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.

Invest in Your Future: Participate in our Employee Stock Purchase Plan.

Wellness and Vacation: We care about your well-being with paid vacation days and wellness-focused programs.

Education Opportunities: Access ongoing learning and development opportunities to support your professional growth.

Mentorship and Supportive Environment: Join a collaborative culture that values innovation, continuous improvement, and career development.

Strong Digital Presence: Become part of a nationally recognized healthcare organization with a powerful and growing digital footprint.

Success in this role will be measured by:

• Post-training assessment scores and learner feedback.
• Training completion rates and adherence to onboarding milestones.
• Quality, consistency, and timeliness of SOP implementation and updates.
• New hire retention and performance within the first year.
• Schedule efficiency and labour optimization metrics.
• APL management and target achievement.
• Accounts Receivable (AR) and Work in Progress (WIP) performance indicators.
• Reduction in MVA administrative errors and process-related deficiencies.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca.

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