Primary Details

Time Type: Full time

Worker Type: Employee

Underwriting Assistant

Role Highlights

• This role is based in our Italian office with hybrid working
• You will play a key role in maintaining accurate data, supporting day-to-day underwriting activities, and helping drive team success within a collaborative and fast-paced international environment.

The Opportunity

At QBE, we are looking for a motivated and detail-oriented Underwriting Assistant to join our dynamic team. This role offers a great opportunity to contribute to the delivery of high-quality underwriting support, ensuring efficient policy administration and excellent service to both internal and external stakeholders.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Support underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.
• Support the Insurance Admin team, to ensure team objectives are achieved successfully.
• Input data accurately on relevant internal and external systems to maintain correct and up to date information.
• Develop effective working relationships with internal and external stakeholders.
• Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.
• Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.
• Review risks entered and where necessary take corrective action to ensure data integrity for the team.
• Deal with all Credit Control, Claims and Underwriting queries within agreed timescales.

About You

• Flexible approach and ability to recognise and adapt to changing business requirements.
• Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.
• Problem solver and proactivity.
• Ability to deal with high workload and multitasking activities.
• Strong organizational skill, able to prioritize and manage stress.
• Ability to analyse and work on data.
• Good knowledge of Financial Lines/Liability/Property policies and coverages is a plus.
• Good knowledge of Microsoft Word and Excel.
• Solid verbal and written communication skills in English is a plus.
• Good communication and listening skills.
• Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.
• Manage to work in multiple systems, comfortable working with both speed and accuracy.
• Previous experience in insurance policies administration.

La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività:

• Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBE
• Registrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBE
• Emissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazione
• Relazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBE
• Utilizzo di SID/Pega/Docusign/ODM

Le competenze ideali della nuova risorsa sono:

• Buone doti di comunicazione e ascolto
• Capacità di analisi e rielaborazione dati
• Capacità di lavorare in Team
• Capacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.
• Problem solver e proattività
• Orientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle   scadenze interne
• Esperienza nella gestione amministrativa delle polizze
• Buona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property/Financial Lines
• Buona conoscenza del pacchetto Microsoft – Word/Excel
• Buona conoscenza della lingua inglese scritta e parlata

Compensation and Benefits

Salary

The indicative annual gross base salary range for this role (full-time) is:

32 400,00€ – 48 600,00€

The salary offered to any successful candidate will be based on objective factors such as:

• the scope, complexity and responsibilities of the role
• location and relevant market considerations
• the candidate’s skills, experience, expertise, qualifications and specialisation

Pay decisions will generally fall within the stated pay range to ensure employees are appropriately positioned within the competitive market. We do not base pay decisions on an individual’s previous salary and will not request salary information at any stage of the recruitment process.

Variable Pay

In addition to base salary, this role will be eligible for a discretionary performance-based bonus under our Annual Performance Incentive Plan, designed to recognise individual and business performance.

Benefits and Wellbeing

We offer a competitive package of global and location specific benefits, subject to eligibility and local policy, which may include:

• pension contributions
• life, health and disability insurance
• meal vouchers and other locally relevant benefits

Our approach to wellbeing is holistic and designed to support you both at work and beyond. This includes hybrid working, an employee assistance programme and paid family leave.

Collective agreement

Roles in Italy are governed by collective bargaining agreements (CBAs) which specify minimum salary and benefit offerings.  We will share further information about any applicable CBA during the recruitment process.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Reinsurer of the Year at the Insurance Post British Insurance Awards for QBE Re
• 2025 Winner of Best Product Cyber, Best Risk Management service – Risk Solutions – Best company to work for at the Insurance Connect Italian Awards
• 2025 Winner of Italy Insurance Communication Grand Prix 2025 (special Jury Mention in the Company Literature category for QBE Resilience Series)
• 2025 Winner of ESG, Diversity, Equity and Inclusion Initiative of the Year at the Insurance Post British Insurance Awards
• 2025 Winner of Insurance Personality of the Year at the Insurance Post British Insurance Awards for Chris Wallace, Executive Director UK insurance
• 2024 Winner of Cyber Insurance of the Year at Swedish Brokers Association (SFM) for QBE Nordics

To learn more about our achievements, click here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it. 

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.