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Product Support Manager, gUP Platforms and Devices Google Store and Fi
Posted 2 weeks ago
Job Description
- Collaborate with the Product and cross-functional teams to manage and optimize customer journeys, with a focus on commerce and post-purchase interactions.
- Identify and resolve systemic obstacles by partnering with product and internal teams to improve tools, policies, and processes.
- Own and drive operational product support, manage all feature rollouts, and advocate continuous improvements in service delivery.
- Strengthen customer support by improving tooling and empowering service agents.
- Engage with teams like Reverse Logistics and Transportation to mitigate immediate support gaps and establish systemic, repeating problem fixes.