NOC Specialist - Tier II (Wireline)

• Provide 7X24X365 Tier II support for all VoIP Switching issues associated with software, hardware & feature troubles, including in depth proactive analysis to reduce customer interruptions.
• Voice over IP (VoIP) analytical supervision to include troubleshooting at different layers of the OSI model, including the physical, data link, network, & transport. Implement & maintain network security such as user/password/port administration for all VOIP & supporting nodes & elements that are Central Office interfaced to company network.
• Collaborates with other departments on network issues & network configuration to support, hardware/software switch upgrades & patch implementation, AMA billing conversions/recovery/validation, feature package upgrades, link-rehome, transport upgrades/conversions, sync-clock conversions, timing, & acquisition coordination.
• Provide support for FOA (First Office Application) of new products, which includes working with Tier I monitoring teams (Netcool) to ensure these new products are reporting correctly & providing new product training & developing standards & Preventative Maintenance Procedures to support those products. (i.e. Adtran TA5000’s, Genius, Ventraq EPN, GHEM implementation, Session Boarder Controllers, VOIP gateway upgrades & rollout etc.)
• Provide network support for major outages, Change Management activities, and/or major projects for company network (which includes approving MOPs, monitoring, reporting, correcting any abnormalities, & Root Cause Analysis.)
• Provide back-up NOC Support functions during emergency disaster recovery, monitoring, coordination, & escalation of any major or catastrophic conditions in company's network. (examples: power outages, floods, fire, natural disasters).
• Gatekeeper for all vendor interaction/escalation of installation and/or technical resolution for major or service affecting issue in company's network.
• Alarm monitoring system support to include major projects to migrate off old systems (i.e. TDM), employ automation procedures where possible, assist in the determination of alarm levels for all network elements, provided various connectivity via LAN, & provide support for external alarming devices.

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• In-depth knowledge in one or more VoIP switching technologies: Genband G9/G6/Genius, CS2000, Broadsoft, MetaSwitch & Metasphere, Ureach, and/or Acme / Nextone SBC.
• Knowledge in Element Management Systems, & servers interfacing these platforms. Desired knowledge in Multi-service Edge Routers, SIP, Unix, Linux, WireShark, etc.
• Desired knowledge in one or more voice TDM switch technologies: DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, EWSD and/or Oryx.

To know more about this position, please contact:

Mohita Tejwani

973-232-1095