WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Summary

• Oversee the design, implementation, and continuous improvement of IT Service Management (ITSM) processes to ensure consistent delivery of high-quality IT services

• Lead cross-functional teams, collaborate with key stakeholders, and ensure alignment with ITIL best practices

Key Responsibilities

Service Management Strategy

• Develop and execute ITSM strategies aligned with organizational objectives to ensure efficient and effective service delivery

Process Management

• Manage the design, documentation, and implementation of core ITSM processes, including Incident, Problem, Change, and Service Level Management

Stakeholder Collaboration

• Partner closely with IT teams, business units, and external vendors to drive alignment and optimize service outcomes

Performance Management

• Establish and monitor key performance indicators (KPIs) to evaluate service performance and identify opportunities for continuous improvement

Issue Escalation & Resolution

• Act as an escalation point for complex incidents and service issues, ensuring timely resolution and clear communication

Training & Enablement

• Provide guidance, training, and support to teams on ITSM processes, tools, and industry best practices

Compliance & Governance

• Ensure ITSM processes adhere to regulatory requirements and internal governance standards

Requirements

• Minimum of 15 years of IT experience

• Demonstrated expertise in ITIL frameworks and IT service delivery management

• Proven project management experience in data center relocation

• ITIL certification or strong working knowledge of Incident, Problem, and Change Management

• Solid IT management experience within the banking industry

• Preferred: Experience in data center operations or workplace technology

• ITIL (Information Technology Infrastructure Library) Foundation or higher (ITIL Expert/ITIL Managing Professional preferred)

• PMP (Project Management Professional)

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.