Senior Document Imaging Professional

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Responsible for receiving and processing physical mail and paper documents, preparing, scanning, indexing, and quality-checking records to ensure accurate digital imaging, storage, and retrieval. Maintains high productivity and accuracy in a fast-paced environment by managing electronic records, utilizing multiple computer applications, handling document materials up to 20 pounds, and collaborating with business partners to support timely delivery of digitized documents and records.

Key Responsibilities

• Receive and process physical mail deliveries from the mailroom, preparing documents for imaging and digital processing.
• Operate high-speed scanning equipment to convert paper documents into electronic images for downstream business workflows.
• Perform document indexing and quality control to ensure accurate imaging, record storage, and future retrieval.
• Manage electronic records in accordance with organizational retention and storage requirements.
• Utilize multiple computer applications, web browsers, and dual/multi-screen environments to efficiently process and track document workflows.
• Maintain accuracy and productivity while handling high volumes of documents in a fast-paced environment.
• Lift, move, and organize boxes of documents and paper materials weighing up to 20 pounds.
• Collaborate with business partners to ensure timely and accurate delivery of digitized documents and records.

Required Qualifications

• Education: High school diploma or GED.
• Experience: 1-3 years of relevant work experience.
• *Post-secondary education and relevant work experience may be combined to satisfy the minimum education and experience requirements.
• Strong attention to detail and accuracy in document handling.
• Strong analytical, research, and problem-solving skills with the ability to exercise independent judgment.
• Excellent communication skills and a collaborative approach to problem-solving.
• Ability to multitask while handling physical documents and working within web-based applications.
• Ability to work efficiently under time constraints and adapt to changing priorities.
• Commitment to maintaining a positive, professional attitude in a team-oriented environment.

Preferred Qualifications

• Experience with imaging systems and document management tools preferred; training will be provided.
• Working knowledge of Microsoft Office and web-based applications.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated hourly rate for this role is $19.95 - $27.45 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeNon-ExemptBusiness Support & OperationsSERVD Service Delivery

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.