We are expanding our Operations team in Armenia and are seeking a motivated Operations Representative to join us. In this role, you will ensure smooth day-to-day operations by monitoring live orders placed by customers, supporting contractor needs, resolving issues, overseeing workflows, and collaborating with other teams to maintain high service standards.
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Job Description
At buymie we believe it’s all about being personal and attentive. Our mission is to help and improve our customers life by offering convenience and freedom.
Your profile
Responsibilities:
- Manage customer/ free contractor conversations through Intercom, providing timely, accurate, and solution-focused support.
- Investigate and resolve operational issues to ensure a smooth experience for both customers and contractors.
- Detect, report, and assist in troubleshooting technical issues, system errors, and bugs.
- Respond promptly to customer/contractor inquiries via chat and phone (if needed).
- Follow company procedures, policies, and quality standards.
- Collaborate with other teams to ensure efficient workflows and maintain high service standards.
- Provide actionable feedback to relevant departments to improve processes and service quality.
- Perform additional duties as required to support operational excellence and business objectives
Requirements:
- Up to 2 years of experience in a relevant role (operations, customer support, or logistics).
- Excellent written and spoken English.
- Quick assessment of situations and effective problem-solving skills.
- Strong interpersonal skills for working with diverse teams.
- Availability for night shifts (not overnight) and weekends.
- Familiarity with Intercom, Google Workspace and other tech tools; experience in a tech startup is a plus.
- Ability to prioritize and manage multiple tasks efficiently.
Why us?
Buymie, is Ireland’s award-winning fastest growing tech company [Deloitte 2023]. Since 2015 we have been delivering groceries, same day, in Ireland via our app. In 2023 Buymie was acquired by Dunnes Stores - we now work as a subsidiary of the Dunnes stores team focusing on digital development, CRM and performance marketing services to the Irish retail icon as well as buymie.