Job Purpose:

To achieve monthly KPIs (Save Rate) assigned.
To maintain standard performance to achieve top save rate and maximum retains without Offer
To ensure that all Retention efforts and activities are directed to meeting card business goals.
To ensure assigned card retention monthly targets are achieved
To ensure that there is no complaints or errors.
Top call quality scores and Customer service etiquettes to be displayed over the calls.
100% adherence to the defined retention ADM.
Adherence to TAT for all the customer request received.
Adherence to discipline and punctuality
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve retain out comes.

Knowledge, Skills and Experience

University Graduate.
Excellent people management skills.
1-2 years experience in similar work environment.
Preferably has a practical marketing background.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Excellent presentation skills.
Good team player with result driven attitude.
Business sensitive.
Has analytical and computer skills.
Adaptable and versatile.

Relationship Officer - DBC Balance Builder Retention