Receptionist, Medical

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00/HR-$23.00/HR.

 

The Patient Services Representative reports to the Medical Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties of patients receiving dental services within SNAHC.  This includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to ensure records are current. The position also includes communicating with patients about upcoming appointments within the health center and any outstanding balances that are due and that require payment before the next appointment. 

 

Essential Functions:

• Schedules appointments and verifies insurance and/or payment method for the appropriate department.  

• Schedules follow up dental appointments as well as any other clinical appointment(s) upon patient request or need using approved templates and guidelines. 

• Follow proper SNAHC and Payor guidelines and timelines in scheduling urgent and routine appointments

• Conducts appointment reminder for communication and screens of insurance eligibility for the same-day and/or walk-in appointments. Appropriately notifies patients of any eligibility conflicts. 

• Utilizes software features to maximize patient access and adheres to patient check-in/out procedure 

• Collects and records patient payments for services rendered daily. 

• Reconciles daily cash drawer and patient payments  

• Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date. 

• Collects and records patient payments for services rendered daily. Assists patients with health insurance information, verifying eligibility such as Medi-Cal, Medicare, and Geographic Managed Care (GMC) programs, private insurance, and determines appropriate co-payment(s). Refer to Member Services when necessary. 

• Actively participates in internal quality improvement teams. Works with members proactively to support quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards. 

• Compliance with all state and federal laws and regulations, as they pertain to position including HIPAA, sexual harassment, Scope of Practice, OSHA, etc.  

• De-escalate irate patients as needed. 

• Other duties as assigned.  

Competencies:

• Communication and Relationships 

• Initiative 

• Planning and Organizing 

• Safety 

• Teamwork 

• Excellent Customer Service 

• Data Collection 

• Eligibility 

• Payment Collection 

• Scheduling 

Minimum Qualifications: 

• General education degree or high school diploma 

• 1 year of experience working in a front office setting/ or similar role. 

• Customer Service Experience 

• Experience with electronic health records software and database systems

• Knowledge of collecting and verifying insurance information. 

Preferred Qualifications: 

• Knowledge of Medica/Dental Terminology.  

• Knowledge of dental procedures with the ability to explain in detail. 

• Experience in an FQHC setting. 

• Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as the ability to work with other racially, culturally, ethnically, and financially diverse populations. 

• Bilingual 

 

Please Note: This position may be grant funded.  Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle.  Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time.  Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.