Customer Service Executive-SUPPORT SERVICES-Customer Service

Job Role

End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.

Preparing weekly ,Fortnight and Monthly MIS

Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.

Job Requirements Graduate

 Excellent written and oral communication skills

Eye for details

 Proficient in MS Office applications

 Prior experience of Customer Service in Retail Assets will be an added advantage

 Should be a quick thinker and be able to communicate resolution/solutions to customers effectively

Strong interpersonal Skills

Knowledge of systems like Siebel, Core