Respond promptly and effectively to customer inquiries via phone, email, and chat, striving for first-contact resolution
Provide accurate information about our products, services, and policies to customers
Process orders, refunds, and exchanges in a timely and accurate manner
Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
Collaborate with team members to share knowledge and best practices for improving customer service
Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
Stay updated on company products, services, and policies to provide accurate and current information to customers
Participate in regular team meetings and training sessions to continuously improve skills and knowledge
Meet or exceed established performance metrics for call handling, customer satisfaction, and quality assurance

Bachelor's degree in Business Administration, Communications, or a related field
1-2 years of experience in customer service or telesales
Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
Strong problem-solving abilities and attention to detail
Demonstrated ability to remain calm and professional under pressure
Proficiency in MS Office suite and familiarity with CRM systems
Exceptional time management and organizational skills
Customer-focused mindset with a commitment to delivering high-quality service
Ability to adapt to changing priorities and handle multiple tasks efficiently
Strong team player with a positive attitude and willingness to learn
Basic computer literacy and typing skills

Customer Service

Job Description