Quality and Patient Safety Specialist
Job Description
Overall Purpose
We are looking for an enthusiastic, proactive and organised Quality and Patient Safety Specialist to join our team. You will be based in our offices in Marylebone and report to the Head of Quality, Safety and Patient Experience.
Principal Accountabilities
To contribute to the Quality Team and work closely with Head of Quality, Safety and Patient Experience in promoting patient safety, clinical quality and the Quality strategy within the hospital.
Lead on development, implementation and coordination of patient safety systems, processes and initiatives in line with national and organisational needs. This includes but is not limited to Patient Safety Incident Response Framework (PSIRF), Duty of Candour, Safety Alerts, feedback and mechanisms around lessons learnt.
Act as lead investigator on complex/serious incident investigations, support compassionate engagement with patients, families and staff, and strengthen learning and improvement systems across the hospital. Act as advisor for patient safety, supporting and developing clinical teams through training, guidance and assurance, using safety data to identify themes, trends and risks and ensuring effective escalation, assurance and learning through hospital level quality structures and committees. Provide expert advice for investigations as required.
Promote systems approach to incident investigations. The ‘systems’ approach underpins the new Patient Safety Incident Response Framework and A Just Culture Guide
Lead on or support patient safety improvement projects using project management methodology as required
Support local monitoring systems to ensure compliance with regulatory reporting requirements (including CQC).
Develop and deliver education programmes for patient safety, including incident investigations methodologies, Duty of Candour/Being Open principles, local and corporate induction and other training needs that may arise
Provide expert advice on all aspects of patient safety and CQC Standards as they relate to patient safety
To take active role in ensuring compliance with all hospital regulatory requirements and ensuring compliance with audit and risk management.
To promote excellent clinical leadership in all areas of the hospital. To promote excellent customer service throughout the hospital, facilitating and coordinating corporate and local customer service initiatives and providing appropriate support to colleagues.
To provide support for all aspects of the role promoting optimal clinical standards and contributing to being the leading private healthcare provision within the locality.
To contribute to effective and timely lines of communication within the hospital
Plan and organise meetings as requested and arrange schedules of meetings for recurring events
Support team members in duties where applicable
Run reports as required in areas of compliance
Any other duties as deemed necessary by Head of Quality, Safety and Patient Experience