Head of Workplace Experience

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. 

Firm Overview

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. 

Business Unit

Global Corporate Services, India

Business Description

The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead our workplace experience for our Bangalore global capability center (GCC).

Job Title

Head of Workplace Experience - Bangalore, VP

Job Description

Blackstone is seeking an experienced corporate hospitality professional that will report into the Head of Global Corporate Services, India. This position will be responsible for managing and coordinating operational teams, in Bangalore, to deliver best is class, right-sized services.

The role entails end-to-end client relationship and activity management and coordination between all service teams to achieve flawless execution.  The ideal candidate will possess strong leadership, communication, operations and pre-eminent client service skills. The Bangalore Head of Workplace Experience must be confident managing a variable workload in a collaborative environment with high-level (low profile) internal and external clients and colleagues.

Responsibilities include, but are not limited to the following:

Leadership & Management

• Contribute to the operational readiness of our new Bangalore office.

• Lead and manage all service verticals in the office (reception & concierge, venue management, food & beverage, internal events, and office services) to a high standard to support business performance

• Lead a comprehensive end-to-end food service program, including collaboration with outsourced food partners, P&L and financial performance management, governance oversight, culinary innovation, food safety compliance, and the development of an interactive dining experience

• Partner with and lead a large, outsourced workplace team of service professionals

• Partner with GCS CRES and T&E team to deliver holistic office-based experiences

• Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services and delivery of internal meetings and events

• Build and document standard operating procedures for a Global Capability Center

• Integrate the ESG and Wellness agendas across verticals

• Ensure adherence with regional health and safety regulations, and that all food and beverage areas are maintained to the highest standards of cleanliness

• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

• Oversight of all team ordering, purchasing, and invoice reconciliation

• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on  emerging technologies and opportunities to enhance the space

• Build and document standard operating procedures for all service teams (Reception, Dining Service, Pantries, Conference Rooms, Office Supplies and Events)

• Develop excellent relationships with peers across region to develop and drive consistency of the BX brand implementation to bring the client and colleague experience to life

• Perform administrative duties and special projects related to the department as assigned

Reporting & Cost Management

• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services

• Manage monthly re-billing and detailed budget management for services; work closely Accounts Payable to ensure invoice/payment requests are properly processed in a timely fashion and re-charged correctly to Cost/Project Codes

• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

• Oversight of all team ordering, purchasing, and invoice reconciliation

Qualifications

Blackstone seeks to hire individuals who work well in a team-driven working group, are highly motivated, intelligent, have sound judgment and have demonstrated excellence in prior endeavors. 

The successful candidate must have:

• Bachelor’s Degree and minimum 10+ years of related experience in hospitality, food & beverage, venue management/events in a corporate environment (financial services within India and GCC exposure required)

• Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented; takes initiative, demonstrates leadership qualities, and works effectively both independently and within a group.

• Flexibility with work hours, including early or late schedules, is critical to meet customer needs.

• Works exceptionally well as both a team member and leader, with strong communication skills when engaging with staff, consultants, and clients at all levels with humility and openness to demonstrate by example the hospitable demeanor Blackstone expects of all full-time outsourced service providers

• Excellent communication skills, both written and oral with an outgoing and positive approach

• Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, CVENT, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, strongly preferred, MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required

• Experience of negotiating commercial terms and managing vendor performance

• Strong organizational, technical, and multitasking skills, with demonstrated proficiency in prioritizing multiple meetings and deliverables while maintaining a high level of attention to detail; high quality standards, solutions-seeking mindset, and creative problem-solving skills.

• Meets frequent and specific deadlines; follows up consistently to ensure tasks are completed.

• Strong work ethic, patience and a winning attitude. Calm and collected under pressure

• Demonstrates sound judgment in order to resolve problems and make decisions

• Resourceful, anticipates stakeholder requirements, flexible and proactive to issues and changes

• Highest level of professional demeanor, appearance and professional integrity

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, a or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.