Information Technology Apprentice (Server)

* Second Shift position

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

Enterprise Shared Solutions (ESS) coordinates strategies, develops, and manages enterprise application systems and solutions. ESS includes the following program areas: DAS Applications; Enterprise Document Management; Enterprise eLicensing; InnovateOhio Platform; Ohio Administrative Knowledge System (OAKS); Ohio Benefits Program; Ohio Business Gateway; Ohio Geographically Referenced Information Program (OGRIP) and Geospatial Technology and Solutions. 

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What you'll do:

Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties within an assigned information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attends training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as: server configuration, server maintenance, server patching, complete customer requests, and server monitoring

Performs other related duties as needed including:

• Representing the agency and assigned program area to internal and external customers 
• Scheduling meetings, preparing agendas, and taking meeting notes 
• Providing project support for enterprise system projects

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Work Hours:

• Sunday 2:00PM to 11:00PM

• Monday 2:00PM to 11:00PM

• Tuesday 2:00PM to 11:00PM

• Wednesday 2:00PM to 11:00PM

• Thursday OFF

• Friday OFF

• Saturday 2:00PM to 11:00PM

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Minimum Qualifications

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support 

-Or equivalent of Minimum Class Qualifications for Employment noted above. 

Job Skills: Information Technology

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Knowledge:

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information *
• Electronic devices (e.g., computer systems/components, access control de-vices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones.
• How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)*
• Incident response and handling methodologies*
• Personally Identifying Information (PII)
• Operations and processes for diagnosing common or recurring system problems*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*
• Organization's core business/mission processes*

• Ability to generate automated processes from

   

Skills:

• Technical writing and documentation practices (e.g standard operating proce-dures, training documents, work flow di-agrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open source research for troubleshooting network and client-server issues*
• Basic operation of computers

 

Abilities:

• Communication (e.g. Oral, Written, Ac-tive Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Identify systemic security issues based on the analysis of vulnerability and configuration data*
• Accurately define incidents, problems, and events in the trouble ticketing system*

* developed after employment

• When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting. 
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
• If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.