Job Description
Req Id: 2743 Posting Start Date: 6/11/26 Job Description: Job Title: Client Servicing Manager (Social Media) Experience: 6–7 years+ CTC: 12–13 LPA Location: Mumbai (WFO – Vashi) Timings: General Shift Gender: Female candidates only Background: Digital agency experience mandatory Note: Please share CVs along with candidate photographs. About Us https://www.hgsinteractive.com/ HGS Interactive, a Hinduja Global Solutions company, is looking to hire a Client Servicing Manager. This role is critical in driving client satisfaction, ensuring delivery excellence, and building long-term value through strong digital and social media solutions. Key Responsibilities Client Relationship Management: Build and maintain strong client relationships, acting as the primary point of contact and managing expectations effectively. Social Media Management: End-to-end handling of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.), including content planning, campaign strategy, and daily content execution tailored to each platform. Strategic Planning: Understand client business objectives and translate them into effective digital and social media strategies in collaboration with internal teams. Project Management: Ensure seamless execution of projects by coordinating with internal teams and external stakeholders, delivering on time, within scope and budget. Internal Liaising: Work closely with cross-functional teams and department heads to drive output quality, timelines, and account growth. Feedback & Reporting: Monitor performance, gather client feedback, and present insights through structured reports to both clients and internal stakeholders. Problem Solving: Proactively identify issues, address client concerns, and implement effective solutions. Business Growth: Identify upsell opportunities within existing accounts and support new business pitches. Financial Management: Manage account billing, revenue tracking, spends, collections, and contribute to revenue projections. Legal & Compliance: Oversee basic legal documentation related to client engagements, contracts, and approvals. Brand Research: Conduct market and competitor research to strengthen strategy and campaign effectiveness. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, Communications, or related field Minimum 6+ years of experience in a digital marketing agency Strong understanding of digital marketing, social media, and production processes Excellent communication, presentation, and stakeholder management skills Ability to manage multiple accounts/projects simultaneously Strong analytical, strategic thinking, and problem-solving abilities High attention to detail and organisational skills Preferred Skills Experience with CRM tools and MS Office (especially Excel) Familiarity with analytics tools like Google Analytics Hands-on knowledge of Web, Social Media, PPC, SEO, etc. Work Environment Fast-paced, dynamic agency setup Collaborative and team-driven culture Opportunity for growth and skill development Willingness to travel for client meetings