Admin - Office Manager

OFFICE MANAGER Job Description Job Summary Highway Specialties is an established and growing Northwest leader in traffic control safety equipment sales and rentals. As the Office Manager, you will support operations by managing customer service operations and internal planning to meet current obligations. Essential Duties and Responsibilities Serves customers by providing product and service information, taking orders, and answering questions. Enters quotes, sales, and rental orders, verifies product pricing, processes change orders as needed. Resolves escalated product or service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Upsells and attracts potential customers by answering product and service questions and suggesting information about other products and services. Submits material bids/estimates in conjunction with management. Plans timely order fulfillment in conjunction with other departments. Uses internal resources to provide quick action and follow-up on time-sensitive issues. Keeps management informed of sales activity by submitting reports as requested. Other Relevant Tasks and Obligations Actively builds customer base and maintains existing customer relationships. Maintains customer records by keeping current information. Exhibits polite, professional, and timely communication via phone, email, and mail. Supports team by performing tasks related to organization and strong communication. Carries out administrative duties such as filing, typing, copying, binding, scanning, etc. Other duties as assigned. Credentials and Qualifications Must be 21 years or older Must be able to lift 50 pounds High School Diploma or equivalent Familiarity with office operations, office software and phone systems Knowledge of software including Microsoft Office, NetSuite, CRM Have reliable transportation to and from work Skills Leadership                                -      Problem Solving Time Management                 -       Resolving Conflict Planning                                    -       Communication Organization                            -       Product and Market Knowledge Professionalism                       -       Administrative Writing Customer Service Skills          -       Reporting