Telecommunication Analyst (Local to IL)

Title : Telecommunication Analyst

Location : Chicago, IL

6 Months Contract to Hire

Job Description:

Responsibilities:

• Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits).

• Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.

• Assist in managing telecom vendors.

• Provisioning support of Corporate telephone systems including Avaya and Mitel telephony systems.

• Assist with the implementation of Corporate telecommunications standards.

• Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.

• Project management of telephone system switch replacements for existing hotels.

• Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.

Requirements:

• Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.

• Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.

• Programming experience with Avaya, Mitel, and other hospitality centric telephone systems.

• Familiar with data/voice networking including firewalls, network switches and terminology.

• Experience with different call accounting and voicemail systems

• Good communication and documentation skills.

• Adaptability to new and emerging technologies.

• Able to work independently.

• Ability to travel up to 40% of the month.

Titles: Telecom Engineer, Telecom Analyst, Telecommunication Analyst, Telecommunication Engineer, Voice Engineer, 

Skills : Avaya, MItel, Voice,