Customer Billing Rep III

The Customer Billing Representative III is a senior, department-wide subject matter expert (SME) who leads the most complex billing and exception scenarios, shapes exception category design with functional teams, and represents Billing in cross-functional initiatives and regulatory responses. The CSR III orchestrates mass or contingency billing activities, leads root-cause programs that materially reduce repeat exceptions, drives training/QA standards, and serves as a go-to partner for system enhancements impacting billing and BPEM.