Sr. Manager,Workforce Planning & Productivity

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy 

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. 

We are seeking team members who: 

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. 

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Head of FP&A 

Reporting to the Head of FP&A, the Senior Manager, Workforce Planning and Productivity leads enterprise workforce planning and productivity strategy in partnership with Operations and Finance. Serves as a strategic leader and thought partner to Operations and executive leadership, driving enterprise-wide workforce strategies that optimize capacity, productivity, and service outcomes. This role is responsible for defining and evolving workforce planning frameworks, leading advanced forecasting and capacity models, and translating complex data into forward-looking, actionable insights that shape staffing strategies and business performance.

As a key driver of productivity transformation, this leader identifies and scales opportunities across programs, ensuring alignment with organizational growth, financial objectives, and patient experience goals.

The role requires strong executive presence, the ability to influence senior stakeholders, and a track record of leading cross-functional initiatives that deliver measurable business impact.

Responsibilities

• Defines and leads the organization’s workforce planning and productivity strategy, ensuring alignment with enterprise goals and long-term growth plans 
• Serves as a primary advisor to senior and executive leadership on workforce capacity, productivity, and operational performance 
• Leads cross-functional initiatives to improve workforce efficiency, scalability, and service delivery outcomes across the organization 
• Establishes governance, standards, and best practices for workforce planning, forecasting, and productivity measurement 
• Mentors and develops team members or cross-functional partners, building organizational capability in workforce analytics and planning
• Leads the design and evolution of workforce planning tools and models ensuring scalability, standardization, and alignment with enterprise needs. Partners in the development and ongoing maintenance of the workforce capacity model, collaborating with department leaders to build and implement staffing models and headcount forecasts that ensure PANTHERx is appropriately resourced to support both new and existing patient programs.
• Builds, maintains, tracks, and leverages productivity metrics to proactively and flexibly manage staffing and capacity between programs for both mature and recent launches. 
• Translates volume and productivity projections into clear forward-looking staffing recommendations, providing leaders with actionable guidance on hiring, redeployment, and timing of resource changes. Highlights risks, trade-offs and recommended actions. 
• Monitors actual performance against forecasted headcount and productivity, identifies variances and makes recommendations for adjustments as needed to support service levels and efficiency goals.
• Analyzes volume trends, program dynamics, and operational drivers to refine staffing assumptions and improve forecast accuracy over time. Identifies root causes of variances, incorporating learnings into future projections.
• Leads executive-level presentations synthesizing complex insights into clear, actionable recommendations. support informed decision-making.
• Incorporates hiring lead times, onboarding curves, and productivity ramp assumptions into staffing projections to ensure timely and efficient capacity planning. Provides staffing projections to FP&A partners as part of regular forecast and plan revisions. 
• Partners with operations and technology to champion the integration of technology and automation to transform workforce planning, productivity tracking, and operational efficiency.
• Partners with others in FP&A to incorporate accurate workforce projections in planning and forecasting. 
• Actively participates in process improvement initiatives, contributing insights and recommendations to enhance effectiveness and efficiency.
• Leverages KPIs and data to proactively monitor efficacy of process and technology changes to assess their impact on operational performance, making adjustments as necessary to achieve desired outcomes. 
• Works with data and analytics team to develop and maintain comprehensive performance metrics dashboards to monitor key operational indicators, identify trends, and assess performance against established benchmarks. 
• Effectively aligns individual projects with broader organizational objectives.
• Other duties as assigned. 

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a similar field. 
• Minimum of eight (8) years of progressive experience in FP&A or workforce planning.
• Advanced Excel, Microsoft Office and data visualization skills (e.g., Power BI, Tableau). 
• Detail-oriented with strong problem-solving skills and a demonstrated ability to drive results through reliable analytical insights and strategic recommendations.
• Collaborative team player with the capacity to work independently and adapt to a fast-paced, dynamic environment.
• Strong ability to translate complex strategic concepts into actionable and practical plans, with an ability to convey large and/or complex information effectively to diverse stakeholders in support of organizational objectives. 
• Proven ability to extract insights from working with large, evolving data sets. 
• Strong diagnostic and analytical skills.
• Demonstrated ability to accomplish tasks and build trust and confidence across functional groups of stakeholders. 
• Possesses a positive attitude and strong work ethic.
• A proactive communicator who shares timely information and escalates potential issues or risks.

 Preferred Qualifications 

• Pharma, healthcare or pharmacy experience.
• Minimum of one year management experience.

Work Environment

This position operates in a home or professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits: 

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.