Director, IT Infrastructure & Operations

Make an ImpactWe are seeking a highly accountable and execution-focused Director, IT Infrastructure & Operations to lead the strategy, stability, and modernization of our global infrastructure environment at Fossil Group. In this role, you will oversee the performance, resiliency, and scalability of a complex hybrid ecosystem spanning Google Cloud Platform (GCP) and multiple on-premise data centers worldwide. Operating within a managed services model, this leader will oversee a global team of Service Delivery Managers and manage a strategic Managed Service Provider (MSP) responsible for infrastructure operations across networking, platform engineering, and database services. The ideal candidate is a strong operator with deep technical understanding, capable of driving global standardization, modernizing legacy environments, and improving visibility into operational risk. What you will do in this role: Define and execute the global infrastructure strategy across GCP and on-premise data centers Lead and develop a distributed team of Service Delivery Managers across the Americas, EMEA, and APAC Drive modernization of legacy platforms including Windows, Linux, AIX, SQL Server, and DB2 environments Standardize global operational processes, procedures, and service delivery expectations Own the strategic relationship with a global MSP responsible for infrastructure operations and support Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance Ensure high levels of system availability, disaster recovery readiness, and site resiliency Enhance visibility into infrastructure health and operational risk through monitoring and asset management platforms such as LogicMonitor and Flexera Partner closely with Cybersecurity to align infrastructure operations with enterprise security standards and risk mitigation strategies Provide clear roadmaps and recommendations for reducing technical debt and improving operational maturity Leverage AI-driven operations, automation, and operational analytics to improve infrastructure efficiency and resiliency Who You AreRequired Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience) 10+ years of progressive IT experience including Director-level leadership or equivalent Senior Manager experience Proven experience managing global hybrid infrastructure environments spanning cloud and on-premise platforms Strong experience managing large Managed Service Provider (MSP) relationships Demonstrated success leading global teams across multiple regions and time zones Deep understanding of enterprise infrastructure technologies including GCP, Windows, Linux, AIX, Cisco, Meraki, SQL Server, and DB2 Strong operational leadership skills with a focus on accountability, resiliency, and execution Experience supporting large-scale global retail, corporate, and supply chain environments Strong understanding of AI-driven operations, automation, or advanced operational analytics Strong communicator capable of translating technical challenges into business impact Skilled in influencing outcomes within a matrixed, MSP-driven operating model Preferred Qualifications ITIL certification or strong familiarity with ITIL practicesExperience with observability and monitoring platforms such as LogicMonitor Experience with enterprise asset management platforms such as Flexera What We Offer Comprehensive Benefits: Includes health and well-being services Retirement Planning: 401(k) match and educational resources Paid Parental Leave & Return to Work Program Generous Paid Time Off Tuition Reimbursement Employee Discounts on Fossil merchandise