Overview
Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsabilitites
Shift & Staff Management
Responsible for assigned shift and assisting in overall management of the department.
Supervise and coordinate assigned shift.
Assist in overall supervision of the department as outlined in the manager's job description.
Check staff punctuality.
Hold pre-meal meetings.
Observe, teach, and correct staff’s service.
Follow up on established training steps.
Participate in interviewing new employees.
Complete associates’ schedule by Tuesday in OnTrack.
Conduct ATGT and submit date/time before each month end.
Guest Service & Satisfaction
Handle guest comments and complaints.
Ensure guest satisfaction.
Communicate with guests and receive feedback.
Monitor each guest’s experience.
Stay on the floor during peak hours.
Examine food preparation and beverage presentation.
Handle any guest complaint.
Monitor timely tray pick-up from guest floors.
Operational Duties
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies.
Maintain condition of dining room.
Prepare maintenance requests and follow-up.
Perform any other duties assigned by management.
Qualifications
2 years of experience in Food and Beverage Supervision or Management role preferred.
Must have the ability to manage deadlines.
Understanding of Food and Beverage financials including cost and par controls is preferred.
General knowledge of Microsoft Word, Excel, and PowerPoint.
Must have a strong attention to detail as well as strong customer service skills.
Must be Food Handler and TIPS certified.
Must be able to work a flexible schedule including weekends and holidays.