Job Description
GENERAL SUMMARY
The Kitchen Expeditor is responsible for ensuring that food orders are prepared and delivered promptly and accurately. This role is crucial in maintaining the flow of orders from the kitchen to the dining area, ensuring that the timing, quality, and presentation of food meet the restaurant's standards.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
- Order Coordination: Receive food orders from servers and communicate them effectively to the kitchen staff. Ensure that orders are completed in the correct sequence and on time. Responsible for maintaining a working knowledge of all menu items. Including preparation and presentation
- Quality Control: Inspect dishes before they are served to ensure they meet the restaurant's standards for presentation, portion size, and temperature,
- Communication: Act as the primary liaison between the kitchen and the dining area, ensuring clear and efficient communication to avoid delays and mistakes,
- Timing Management: Monitor the progress of orders and expedite the preparation process to ensure timely delivery of dishes,
- Problem Resolution: Address and resolve any issues that arise during the food preparation and delivery process, such as incorrect orders, delays, or special dietary needs.
- Sanitation and Cleanliness: Maintain a clean and organized workstation, adhering to all health and safety regulations.
- Team Support: Assist kitchen staff as needed, including during peak times, and ensure a cooperative and efficient work environment. Must be willing to work as a team player with all Club staff. Remain up to date on upcoming Club events.