Manager, IT Project Management Office (PMO)

CDM Smith is seeking a Manager – PMO & Processes to join our Global IT organization. This
role is responsible for establishing, governing, and continuously improving delivery, quality,
and operational processes across multiple IT functions. The Manager – PMO & Processes
will lead and enable teams responsible for manual testing, business analysis, Scrum
facilitation, and IT security, ensuring consistent execution, strong governance, and
measurable outcomes aligned with business priorities.
At CDM Smith, we recognize the value of structured processes, automation, and the
eective use of AI to improve quality, eiciency, and predictability. In this role, you will drive
process maturity across the delivery lifecycle, integrate automated testing and incident
management practices, and champion the responsible use of AI to enhance
decision-making, quality assurance, and operational eectiveness.
The ideal candidate is a highly process-oriented leader with experience managing
cross-functional teams, defining and enforcing standards, and partnering with stakeholders
to improve delivery outcomes. They bring a strong understanding of testing (manual and
automated), incident management, agile delivery, and security governance, along with a
forward-looking mindset toward AI-enabled process optimization.
Key Responsibilities
 Provide leadership and direction to manual testing teams, Business Analysts,
Scrum Masters, and the IT Security team, ensuring clarity of roles, consistent
practices, and alignment with organizational priorities.
 Establish, maintain, and continuously improve PMO, delivery, quality, and
governance processes across the IT organization.
 Define and standardize testing, requirements management, agile execution,
security, and incident management processes, ensuring consistency and
repeatability.
 Drive the adoption of automated testing practices, working closely with engineering
and quality teams to improve coverage, eiciency, and reliability.
 Oversee incident management processes, including root cause analysis, corrective
actions, and continuous improvement to reduce recurrence and improve service
stability.
 Partner with delivery, product, and business stakeholders to ensure eective
planning, estimation, dependency management, and delivery tracking.
 Enable and coach Scrum Masters and Business Analysts on agile best practices,
process discipline, and value-driven delivery.
 Collaborate with IT Security to ensure security processes, controls, and
compliance activities are integrated into delivery and operational workflows.
 Leverage AI and automation to improve testing eectiveness, incident analysis,
reporting, and operational decision-making, while ensuring responsible and ethical
use.
 Define and track KPIs, metrics, and dashboards related to quality, delivery
performance, incidents, and process maturity.
 Ensure documentation of processes, standards, and governance models, and
promote adoption through training and communication.
 Foster a culture of continuous improvement, accountability, and collaboration
across all managed teams.


Skills and Abilities
 Strong experience in process definition, governance, and continuous
improvement within an IT or digital delivery environment.
 Proven experience managing or leading quality/testing, business analysis, agile
delivery, and/or IT security teams.
 Solid understanding of manual and automated testing practices, including test
strategy, automation frameworks, and quality metrics.
 Experience with incident management frameworks, root cause analysis, and
service improvement practices.
 Working knowledge of agile and hybrid delivery methodologies, including Scrum
and scaled agile concepts.
 Demonstrated ability to apply AI and automation to improve quality, eiciency, and
operational insight.
 Strong stakeholder management and communication skills, with the ability to
influence across teams and functions.
 Analytical mindset with experience defining and using metrics and dashboards to
drive decision-making.
 Ability to balance process discipline with pragmatism, enabling teams rather than
creating unnecessary overhead.
 Proactive, self-motivated leader with a passion for operational excellence and
continuous improvement.
 Curious and forward-looking, staying current with emerging tools, technologies, and
best practices in quality, delivery, and governance.