Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Specialist II, Gainsight Administrator in India.
This role is a senior platform ownership position focused on managing and optimizing a customer success system environment that drives engagement, retention, and lifecycle management. You will be responsible for ensuring the platform effectively supports cross-functional business teams through scalable configurations, reliable data flows, and actionable insights. The position combines hands-on system administration with team leadership, requiring you to guide a small group of administrators while ensuring operational excellence. You will play a key role in translating business requirements into system solutions, enhancing customer journey programs, and improving platform performance. In addition, you will collaborate closely with leadership and stakeholders to deliver dashboards, analytics, and insights that support strategic decision-making. This is a highly impactful role where platform governance, data quality, and process improvement directly influence customer success outcomes.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Specialist II, Gainsight Administrator in India.
This role is a senior platform ownership position focused on managing and optimizing a customer success system environment that drives engagement, retention, and lifecycle management. You will be responsible for ensuring the platform effectively supports cross-functional business teams through scalable configurations, reliable data flows, and actionable insights. The position combines hands-on system administration with team leadership, requiring you to guide a small group of administrators while ensuring operational excellence. You will play a key role in translating business requirements into system solutions, enhancing customer journey programs, and improving platform performance. In addition, you will collaborate closely with leadership and stakeholders to deliver dashboards, analytics, and insights that support strategic decision-making. This is a highly impactful role where platform governance, data quality, and process improvement directly influence customer success outcomes.