Manager City Logistics Operations

WHAT’S ON YOUR PLATE?

• Oversees and solves all daily logistics related operations.
• Initiating, leading and optimizing full order cycle in assigned cluster.
• Owns the communication with external suppliers.
• Supervise, coach multiple rider supervisor and rider trainers.
• Set up SOPs, policies and tools for safety/compliance of riders and partners.
• On-ground support in the coordination of marketing campaigns and activities across all brand entities.
• Responsible for city rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.
• Responsible for the cluster Acquisition targets.
• Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the required riders per area.
• Responsible for the supplier’s performance management.
• Responsible for the operational zone setup and special projects in alignment with the country logistics head.

WHAT DID WE ORDER?

• Bachelor's Degree.
• 5-7 years of experience in food/grocery tech industry is highly preferred.
• Extensive experience in Data Analytics.
• Strong communication skills, both written and verbal.
• People management skills: Experience of managing a bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
• Ability to analyse data and derive insights from comprehensive data reports.
• Ability to deal with ambiguity, work under pressure, handle stress.