Local Account Management

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis. 

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

• University or equivalent business qualifications
• Minimum 2 years Expeditors or industry experience (freight forwarding)
• Proficient in MS Office and CRM software
• Strong presentation skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Proficient in Portuguese and English language
• Knowledge in Microsoft Power BI is desirable
• Valid Driver License is desirable

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus