Technical Support Engineering

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in India.

This role sits at the intersection of customer support and engineering, acting as a critical bridge between end users and the development team. You will investigate and troubleshoot technical issues across a modern MERN-based SaaS platform powering global event experiences. The position requires a strong mix of technical depth, analytical thinking, and customer empathy to diagnose problems, reproduce bugs, and identify root causes. You will work closely with engineers to resolve issues, validate fixes, and improve system reliability. In addition to reactive support, you will also contribute to proactive monitoring of system health and performance. This is an opportunity to work in a fast-paced product environment where your technical insights directly improve user experience and platform stability.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in India.

This role sits at the intersection of customer support and engineering, acting as a critical bridge between end users and the development team. You will investigate and troubleshoot technical issues across a modern MERN-based SaaS platform powering global event experiences. The position requires a strong mix of technical depth, analytical thinking, and customer empathy to diagnose problems, reproduce bugs, and identify root causes. You will work closely with engineers to resolve issues, validate fixes, and improve system reliability. In addition to reactive support, you will also contribute to proactive monitoring of system health and performance. This is an opportunity to work in a fast-paced product environment where your technical insights directly improve user experience and platform stability.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1