- Using the credit file and computer-generated payment status/history reports as the primary source materials, works with delinquent over 13 days past the regular payment due date accounts to bring these accounts to a current status and maintain them in that fashion.
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- On a weekly basis, discusses the status of non-performing customers/accounts with the Accounts Receivable Supervisor to determine the course of future collection action.
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- Reviews past due accounts to determine which customers must be contacted for collection.
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- Follows company policy in the collection of overdue accounts and refers non-routine accounts to the Accounts Receivable Supervisor for repossession and legal actions against debtors once all collection efforts have been exhausted.
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- Prepares reports on current findings and actions taken for past due accounts under investigation.
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- Interviews customers by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
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- Answers all A/R questions (within realm of authority) to all other dependents.
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- Complete name changes and assignment agreements for review by the Accounts Receivable Supervisor.
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- Calculate contract payoff quotes and provide payoff statements upon request.
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- Provide machine activation codes to customers and dealers, including any code updates through the accounting system.
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- Scanning and indexing of Contract files through Document Management System .
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- Obtain and update customer insurance records for all active customer(s) accounts.
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- Prints daily invoices from accounting system.
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- Emails and mails invoices, and pick-up daily incoming mail from the mail lobby from time to time.
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