Client Experience Associate (Virtual Receptionist) -Birmingham.
Job Description
Join Our Client Experience Team.
Our mission is simple: to help the world work Anywhere.
We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind some incredible businesses.
This is a fast-paced, varied role where no two days are the same. One moment you could be helping a customer book an appointment, the next you’re supporting a business owner with an urgent enquiry. If you enjoy variety, problem-solving and making someone’s day a little easier, you’ll fit right in.
As a purpose-driven organisation, we believe technology should enhance human connections, not replace them. That’s why we’re committed to using real people - not bots - in customer-facing interactions. In fact, we’re so passionate about it that we even launched our own campaign. Take a look and see what we’re all about!
The Role.
As a CX Associate, your mission is to deliver customer happiness with every interaction.
Working remotely from your dedicated home workspace in the UK, you’ll support our clients by:
Answering inbound calls
Responding to live chats
Booking appointments
Taking and relaying messages to clients
Providing exceptional customer service across multiple industries
Alongside supporting our UK-based clients, you’ll also have opportunities to assist clients across the US and Canada, giving you exposure to a wide range of businesses and customer needs.