Senior Helpdesk Technician

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Senior Helpdesk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA.    We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.   Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns.     Essential Functions, Responsibilities & Duties may include, but are not limited to: The Help Desk Staff will be responsible for:   Analyzing problems and providing technical assistance to end users   Studying and resolving computer software and hardware problems   Determining whether problems are caused by hardware, software, or system issues   Supporting triage meetings to collect information about user issues   Receiving telephone calls and emails from users experiencing problems   Responding to customers and troubleshooting their issues   Providing technical support and training to customers   Maintaining documentation of customer interactions   Following up with customers as needed   Handling customer complaints and providing appropriate solutions   Processing customer accounts and filing documents accordingly     Education and Experience:   Five (5) + years of experience in supporting Information Technology     Required Skills and Competencies:   Good problem-solving, analytical, and team-working skills   Excellent communication and interpersonal skills     Clearance Requirement: Secret   Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.   The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.   Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.   Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352